Version 2026-11-04.1. Document date 4 November 2026.
1 Scope definitions and contact
The provider is Maciej Szaroszyk, trading as Maciej Szaroszyk Artist Advisory, registered in the Polish CEIDG business register, tax number 5213220283. Correspondence and complaints address: ul. Hoża 42/13, 00-516 Warsaw, Poland. Email: maciej@szaroszykadvisory.com. The contact telephone for the contract is provided to the client in the individual offer by email, before the offer is accepted.
These terms cover free use of szaroszykadvisory.com and individual advisory services ordered by email. Browsing the website or sending an enquiry creates no payment obligation. The website has no customer accounts, basket or automatic ordering.
A User is a person visiting the website. A Client is a person or organisation discussing or ordering a service. A Consumer is an individual contracting for purposes not directly connected with their trade or profession. Statutory protection also applies, to the extent provided by Polish law, to an individual contracting directly for their business where the contract is not professional in nature for them, assessed in particular against their business activities disclosed in CEIDG.
An Offer is an individual email proposal setting out the terms of a specific service. A Contract is formed as described in section 3. Days are calendar days unless expressly stated otherwise. A durable medium enables information to be stored, reproduced unchanged and accessed for an appropriate period; this process uses email and attached documents for that purpose.
2 Services and scope
A complimentary introductory call lasts up to 15 minutes and helps establish needs and whether working together would be useful. It is not a full consultation and creates no obligation to purchase.
A strategic session is a 60-minute meeting on one agreed issue. If a written summary is included, the offer specifies its scope and deadline. A career audit covers agreed materials and areas of analysis, with the report and meetings specified in the individual offer. Ongoing advisory, management and representation require separate agreement on scope, schedule, fees and termination.
The provider exercises due professional care. Advice does not guarantee sales, price growth, representation or decisions by galleries or other parties. Discussion of commercial contract issues does not replace individual legal or tax advice or a regulated investment service. Acting or making declarations on a client’s behalf requires separate authority in the appropriate form.
3 Offer and contract
An enquiry or booking an introductory call is not a paid order. After discussing the client’s needs, the provider emails an individual offer specifying the service, scope and deliverables, materials required, deadlines, total price including taxes, currency, payment method and deadline, and offer expiry.
Before acceptance, the client receives these terms, withdrawal instructions and model form, and privacy information in a form they can retain. The contract is concluded when clear acceptance of a valid offer reaches the provider, unless that offer expressly sets a different process. A reply proposing changes requires both parties to confirm the agreed version. The provider emails confirmation of the contract and terms before work starts.
Individually agreed terms take priority over general service descriptions, subject to mandatory customer rights. Scope, price and timing changes require agreement by email. The terms applicable when the contract was concluded continue to apply to that contract. Later changes to these terms published on the website do not change the terms of contracts already concluded.
4 Price and payment
Website prices are gross figures for a scenario including 23% Polish VAT. An audit price described as “from” is a starting price. The provider confirms the final amount, currency and applicable tax treatment in the offer, based on customer details and the service. Additional work or expenses require the client’s prior approval.
Payment is in advance by the deadline in the offer. The client chooses between the methods made available in that offer: bank transfer or an individual payment link. Where a payment link is offered, the operator is identified before payment. Payment alone does not replace required consumer statements.
Work starts after payment, required materials and any applicable early-start request and consents have been received. If payment is late, the provider agrees a revised schedule or exercises legal rights; the service is not deemed performed and the payment is not automatically forfeited.
5 Meetings and delivery
Meetings take place online on an agreed platform, such as Zoom, or in person in Warsaw or New York, by agreement. Meetings in New York are available during the provider’s visits; continuous availability there is not promised. Confirmation specifies the date, time and time zone.
An agreed session summary is delivered promptly, within 14 calendar days of the meeting. The audit report is delivered promptly, within 21 calendar days of the audit kick-off meeting and receipt of all agreed materials, whichever occurs later. The complimentary introductory call does not start the audit delivery period. A specific delivery date is confirmed by email.
If essential materials are missing, the provider identifies what is needed and agrees the effect on timing. This does not create an unrestricted right to extend an agreed deadline. Ongoing advisory and representation follow the schedule specified in the offer.
6 Rescheduling and cancellation
The client may request to reschedule a consultation without an additional fee by giving at least 24 hours’ notice; a replacement date is agreed together. Cancellation with that notice entitles the client to a full refund of the consultation fee. Notices go to the business email. Receipt of the message determines the notice period, subject to statutory withdrawal rules.
Later rescheduling requires agreement. Cancellation or non-attendance does not automatically forfeit the entire payment. Settlement takes account of agreed work actually performed, justified expenses and any other amounts only to the extent permitted by law. The provider explains the basis and calculation of any deduction. Reserving a slot or a client’s absence does not itself mean the service has been fully performed.
The voluntary 24-hour refund policy applies to consultations. Cancelling a report discussion does not automatically entitle the client to a full refund for audit analysis already started. Audits and ongoing engagements are settled by work performed and agreed stages, subject to statutory termination and withdrawal rights. The right to terminate for important reasons is not excluded.
If the provider cancels a consultation, an alternative date is offered. If it is not accepted, the fee for the unperformed consultation is refunded in full. If technical problems prevent a meeting, the parties arrange completion or a new date; the entire meeting is not automatically deemed performed. Voluntary refunds are made promptly, within 14 days of agreeing the refund, by the original method unless the client agrees to another method at no cost. Mandatory statutory refund deadlines take priority.
7 Statutory withdrawal
A consumer entering a distance service contract generally has 14 days from conclusion to withdraw. The separate instructions in this pack explain the process, an early start, and the conditions for loss of that right. The 24-hour policy does not limit it.
An early start requires the client’s express request and consents, not payment or general acceptance alone. Full performance includes every agreed element. If a session includes a summary, or an audit includes a report and review meeting, the first conversation alone does not complete the whole service. Loss of the withdrawal right after full performance does not remove complaint rights.
Applicable protections also extend to a sole trader to the extent required by Polish law for a contract outside the professional character of that person’s business. A tax number or business invoice alone does not exclude these rights.
8 Confidentiality and materials
The parties keep non-public information obtained in the engagement confidential, including conversations, analyses and working methods disclosed in confidence, contractual terms, financial information, plans and artist materials. The provider shares such information with service providers only as necessary to deliver the service and under appropriate protection. The provider does not publish a client’s name, materials or engagement details in a portfolio without separate agreement. Confidentiality continues after the engagement until the information lawfully becomes public; independently obtained information is excluded.
The client retains rights in supplied artworks and materials, providing them only as needed for the service and with appropriate authority. Unnecessary third-party personal data should not be supplied. Reports and summaries are for the client’s own career or business. The client may store and print them for that purpose and implement recommendations. To the extent copyright applies, the fee includes a non-exclusive licence for that use without time or territorial limits. Copyright and the right to sublicense the materials are not transferred.
Without the provider’s prior consent by email, the client may not publish, resell or supply third parties with reports, summaries or any extracts, copies, scans or photographs of them. This includes posting online or on social media, distributing by email or messaging services, and supplying other artists, galleries or business partners. Consent specifies recipients and the permitted scope. This does not prevent use of the client’s own information, facts or ideas, or implementing recommendations in the client’s own business without distributing the materials or the provider’s confidential information.
Without separate consent, either party may disclose necessary information and extracts to their lawyer, tax adviser or accountant for professional assistance, provided the recipient is subject to professional secrecy or a confidentiality obligation. This is not a general permission to supply the entire report to career advisers or partners. Other disclosures require prior agreement, subject to the statutory exceptions below.
During meetings, including Zoom calls, neither party may record audio or video, take screenshots or screen recordings, or use automatic transcription or AI summaries without the prior express consent of all participants, confirmed by email. This includes external devices, apps, bots and AI assistants. Attendance or acceptance of these terms does not itself constitute recording consent. The purpose, scope, access, retention and any sharing are agreed separately; the provider supplies the required privacy information. An additional person may join only by prior agreement with the other participants.
Recordings, transcripts and other meeting records may not be published or shared without the prior consent of the people concerned, confirmed by email, taking account of rights in the materials and statutory exceptions. Consent to recording alone does not authorise distribution. The client may take their own non-automated notes for their career or business; confidential information in those notes remains protected. Accessibility needs are agreed individually while respecting the client’s rights.
These restrictions do not prevent complaints, professional legal assistance, reports to authorised authorities, pursuing or defending legal claims, or rights that cannot lawfully be restricted by contract. Lawful preservation and presentation of necessary evidence to appropriate people or authorities, and disclosure required by law or a binding authority request, remain permitted. The right to give a fair review of the service and uses of materials permitted by statute are not restricted.
If a breach occurs, the affected party may seek cessation, removal of unlawfully shared materials and other remedies available under applicable law. There is no automatic penalty or forfeiture of the entire fee. This section also covers the complimentary introductory call; the client receives it and confirms acceptance by email before that call. It does not replace statutory rules protecting personal data or third-party rights.
9 Complaints
Complaints may be sent to maciej@szaroszykadvisory.com or the postal address above. Please describe the service, date, issue and requested resolution where possible. No specific form or order number is required to exercise complaint rights. The provider responds to consumer complaints on a durable medium within 14 days of receipt, unless specific legislation provides otherwise. Liability required by mandatory law is not excluded.
Clients retain legal remedies, including court proceedings. Consumers may contact a consumer ombudsman or consult polubowne.uokik.gov.pl for information on out-of-court processes in Poland. This is not a blanket commitment to participate in every ADR process; the provider states its position in a specific dispute as required by law.
10 Free electronic services and technical requirements
Browsing is free and requires an internet-connected device and current browser. JavaScript supports language switching and document windows. Contact requires working email. Online meetings require a suitable connection, microphone and a device or browser supported by the agreed platform. Users bear ordinary costs of their own internet and communications services. Website use ends by closing it. Unlawful content and interference are prohibited. Website complaints follow section 9.
Using electronic services may involve risks of intercepted information, malicious software or impersonation, including false meeting and payment links. Up-to-date device software and security measures are recommended, along with checking the sender’s address and link destinations. Suspicious messages and changes to payment details should be checked with the provider through a separately chosen, known contact channel.
The content display service starts at the User’s request when they open the website and ends when they leave it. No registration or termination notice is needed. Technical maintenance may temporarily restrict access; it does not alter obligations under accepted orders. Website faults may be reported under the complaints procedure in section 9.
11 Website rights and personal data
Website text, photographs and other elements may be protected by copyright or other rights. Browsing does not transfer those rights. Uses beyond statutory permissions, including applicable permitted use, require the relevant rights holder’s consent. Section 8 governs reports and summaries supplied to Clients.
The privacy policy explains personal data processing and the cookie policy explains technologies stored on a device. Both are available in the website footer. Reading them is not consent to marketing. A general consent to personal data processing is not required for an ordinary enquiry.
12 Changes and final provisions
A new version may reflect changes in law, website functions or service arrangements. It is published with its date and version and supplied before a new order. It does not automatically alter earlier contracts or acquired rights. Changes to ongoing work require appropriate agreement with the Client and preservation of statutory rights.
Polish law applies without depriving consumers of mandatory protections, including those applicable in their country of habitual residence. These terms do not impose exclusive Warsaw courts on consumers. The offer specifies the contract language. Ongoing advisory, representation or complex engagements may require a separate contract; changes cannot limit rights that cannot lawfully be waived.
Maciej SzaroszykFounder, Artist Advisory